Contact Us

We are always delighted to hear from our customers, and we would love for you to get in touch.

If you are based outside of the United Kingdom, and wish to make an enquiry regarding a guarantee claim, aftersales support, or purchasing our products, please contact the retailer where you purchased the item. Alternatively, you can find the Cole & Mason representative for your country on our International Distributors page.
Please note that consumer rights and guarantees may differ by country.

If you are based in the United Kingdom, please refer to the relevant contact details below:

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UK Online Web Orders

For enquiries relating to orders placed on our website or recent purchases:
📧 ecommerce.orders@dkhouseholdbrands.com
📅 Monday – Thursday: 9:00am – 4:30pm
📅 Friday: 9:00am – 2:00pm

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UK Guarantee / Aftersales

For enquiries regarding guarantee claims, spare parts, product manuals, product support, materials, care instructions, ingredients and more:
📧 contact.uk@dkhouseholdbrands.com

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Trade Customers – Existing Accounts & New Business

For wholesale enquiries, stockist information, or trade account queries:
📧 sales.orders@dkhouseholdbrands.com
📅 Monday – Thursday: 9:00am – 5:00pm
📅 Friday: 9:00am – 3:00pm

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Trade Enquiries – Hospitality (Hotels, Restaurants, Catering)

For business enquiries related to hospitality, catering, and restaurant supply:
📧 cateringenquiries@dkhouseholdbrands.com
📅 Monday – Thursday: 9:00am – 5:00pm
📅 Friday: 9:00am – 3:00pm

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Postal Address

If you would like to write to us, please use the following address:

Cole & Mason UK
DK Household Brands Limited
Bridge House
Eelmoor Road
Farnborough
Hampshire
GU14 7UE
United Kingdom

Please do not return items without prior contact, as we are unable to accept unauthorised returns. Any unauthorised returns may not be eligible for repair, refund, or credit.