Our website www.coleandmason.com and it’s webpages (our website) are operated by DKB Household UK Limited, whose registered address is Bridge House, Eelmoor Road, Farnborough, Hampshire, GU14 7UE. VAT number: 886266965.
Details of DKB Household UK Limited's notification to the regulator for data protection may be found in the Information Commissioner’s Office Public Register of Data Controllers at ico.org.uk under registration number Z7073486.
DKB Household UK Limited, its group companies which constitute the Diethelm Keller Group (the Group) and its partners are jointly referred to in this Policy as "we", "us" or "our". A list of our Group companies and partners can be obtained by contacting firstname.lastname@example.org.
1. USE OF PERSONAL INFORMATION
1.1 When you register as a customer, complete a ‘Contact Us’ form and/or use our website, DKB Household UK Limited may ask you to provide certain personal information including:
- First name and Surname
- Email Address
- Contact Number
- Billing and Delivery Addresses
- Payment Details
1.2 Why do we need this data?
DKB Household UK Limited either needs this data to fully process your order and/or create an account or to provide you support in any aftersales, guarantee or warranty queries.
1.3 How is this data collected?
DKB Household UK Limited collects this data via a secure data capture form during the order placement process.
1.4 How will your data be used?
DKB Household UK Limited will use your data to process your order(s) and if you have consented to join the Cole & Mason mailing list, your data will also be used for marketing purposes i.e. promotions, new product alerts and brand content relating to your purchases. Your data may also be used to help you on any aftersales query resolution.
1.5 Who will your data be shared with?
- Your name, delivery address, billing address, contact details and payment details will be processed through our chosen payment gateway, Shopify Payments. Your data is shared to enable us to process your payment securely and ship your order. For more information please visit https://www.shopify.com/legal/privacy
- Your name and email address will be shared and stored in our chosen ratings and reviews partner, TrustPilot. Your data is shared to enable us to gain valuable feedback from our customers relating to our products and services rendered.
- If you have contacted us for aftersales, guarantee or warranty enquiries and you are based outside of the UK, your contact details may be shared with the International Distributor who sells to retailers on our behalf in your country.
1.6 What are your rights?
- Access – You can ask for the personal information we hold about you and for more details about how and for what purpose we use your information. This is known as a ‘Subject Access Request’ and is free of charge,
- Rectification – You can ask us to correct any personal information that is inaccurate or incomplete.
- Objection – You can ask us to stop processing your personal information in certain circumstances.
- Restriction – You can ask us to temporarily stop processing your personal information in certain circumstances while other challenges are resolved.
- Erasure – You can ask us to delete any information we hold about you if the law and our data retention policies no longer require us to hold it.
- Data Portability – You can ask us for copies of the information we hold about you so that you can move, copy or transfer personal data easily from one IT environment to another.
- Automated decision/profiling – You have the right not be subject to a decision based solely on automated processing, including profiling, which has legal effects for you or affects you in any other significant way.
1.7 How can you gain access to your personal data and make changes?
As outlined above, you are entitled to view, amend, or delete the personal information that we hold. Email your request to our Data Protection Officer via email@example.com . Your personal data can also be accessed through your online account which allows you to view your current data, amend your data (contact details, billing address, payment details) or delete/close your account.
1.8 How can I get my data removed from the DKB Household UK Limited mailing list(s)?
You are entitled to remove yourself from any DKB Household UK Limited mailing list(s) by clicking the ‘unsubscribe’ button in the footer of any emails received from Cole & Mason. If this cannot be done, you can also email your request to our data protection officer mentioned above, and they will remove you.
1.9 DKB Household UK Limited also gathers information about your use of our website, including through cookies (see section 4 below).
1.10 How long do DKB Household UK Limited keep your personal data?
DKB Household UK Limited keep your data until either you request us to withdraw your information or until you have withdrawn your information yourself.
2. CRIME PREVENTION
In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other companies within the our Group and to financial and other organisations involved in fraud prevention and detection, to use in the same way. Without limitation to the foregoing we may disclose any information and data relating to you to the police or any regulatory or government authority in response to any request including requests in connection with the investigation of any suspected illegal activities.
3.2 A cookie is an element of data that a website can send to your browser, which may then be stored on your system. Cookies allow us to know which users have visited our websites previously, and to then understand who has seen what page(s) and advertisement(s), how frequently particular pages are visited and the most popular areas of our website. Non personal information such as browser type, operating system and domain names, may be collected during visitors' use of our website and this information may be used by us to measure the number of visitors to the website. Again, this information is only processed in a way which does not identify anyone or capture any personal data.
What types of Cookies do we use?
a. First party cookies: We set these cookies and they can only be read by us.
b. Persistent cookies: We use persistent cookies which will be saved on your computer for a fixed period (usually 1 year or longer). They won’t be deleted when the browser is closed. We use persistent cookies to recognise your device for more than one browsing session.
c. Session cookies: We use session cookies which are only stored temporarily during a browsing session and will be deleted from your device when the browser is closed.
|ShoppingCartSession||This is a session type cookie that controls the entire session of user to the site|
|_pcod||This is a persistent type cookie that helps in maintaining the cart items on next visit to the site|
|_pcud||This is a persistent type cookie that maintains the user session|
|opc-payment-method-id||This is a session type cookie that maintains the payment method (if selected by user while checking out)|
|opc-shipping-method-id||This is a session type cookie that maintain the shipping method (if selected by user while checking out)|
|opc-shipping-method-name||This is a session type cookie that maintain the shipping method name to be displayed on checkout reviews page|
|opc-shipping-method-price||This is a session type cookie that maintain the shipping price to be displayed on checkout reviews page|
|_dc_gtm_UA-XXXXXX-1||This is a third party persistent type cookie that is used for Google Tag Manager|
|_ga||This is a third party persistent type cookie that is used for Google Analytics|
|_gat_UA-XXXXXX-1||This is a third party persistent type cookie that is used for Google Analytics|
3.5 If you wish, you can usually adjust your browser so that your computer does not accept cookies:
a. Go to the heading "Manage Cookies" and click onto the option you prefer (for example either stopping cookies being installed or simply notifying you of the cookies);
b. From the list provided, click onto the programme which your computer uses; if this is not shown on the list, click on the "help" heading on the bar at the top of this page, search for information on "cookies" − an explanation of how to delete cookies will appear, then follow the instructions.
3.6 Alternatively, you can adjust your browser to tell you when a website tries to put a cookie on your computer.
3.7 How you adjust your browser to stop it accepting cookies or to notify you of the cookies, will depend on the type of internet browser programme that your computer uses. You can follow the appropriate instructions for your specific browser type by clicking onto this link http://www.aboutcookies.org (please note that this link will open a new window and will lead to an external website and that we are not responsible for the content of external websites).
Your Consent to Cookies
3.9 Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers. If you do choose to disable cookies, you may find that certain sections of our website do not work properly.
4. IP ADDRESS
Your browser also generates other information, including which language our website is displayed in, and your Internet Protocol address (IP address). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our website. We also use your IP address to help diagnose problems with our server, and to administer our website. We do not use your IP address to identify you personally.
5. CONTACT US
6. ESCALATED COMPLAINTS