Contact us
We're always delighted to hear from our customers, and we'd love you to get in touch. Please note, your enquiry may be already be answered on our Quick Answers page. Also see Online Ordering and Our Guarantees.
The Cole & Mason YouTube channel also has helpful instructional videos as well as recipe ideas an inspiration.
Please note, if you are consumer based outside of the United Kingdom and wish to make an enquiry about a guarantee claim, after sales or buying our products, it is best to contact either the retailer from where you purchased the item or you can contact the Cole & Mason Brand Representative in the country of purchase as different countries offer different rights to consumers. You can find the contact information via our International Distributor page.
If you are in the UK, then please use the below details to get through to the best team.
For any enquiries relating to web orders placed on this site, including, order status, product availability, exchanges, cancellations, returns, damaged items:
| Department | Phone | Opening Hours | Email Response Time | |
| UK Web Orders/Online | ecommerce.orders@dkbrands.co.uk | 01252 828090 |
Mon - Thurs 9am - 5pm Fri - 9am -3pm |
1-2 business days |
For any enquiries relating to a guarantee claim, spare parts, product manuals, product support, materials, care instructions, ingredients etc:
| Department | Phone | Opening Hours | Email Response Time | |
| UK Guarantee/Aftersales | cust.serv@dkbrands.co.uk | 01252 828055 | Mon - Fri 9am - 2pm | Within 5 business days |
For retailers with any enquiries relating to purchase orders, deliveries, product availability, returns, invoices, trading opportunities etc:
| Department | Phone | Opening Hours | Email Response Time | |
| UK Sales Office | sales.orders@dkbrands.co.uk | 01252 828053 |
Mon - Thurs 9am - 5pm Fri - 9am -3pm |
1-2 business days |
For new and prospective food-service businesses with enquiries relating to pricing, product availability, trading opportunities etc:
| Department | Phone | Opening Hours | Email Response Time | |
| UK Foodservice | cateringenquiries@dkbrands.co.uk | 01252 828092 |
Mon - Thurs 9am - 5pm Fri - 9am -3pm |
1-2 business days |
If you are unsure about which team to speak to, you can use the following details to get in touch with us via the main switchboard:
| Department | Phone | Opening Hours | Email Response Time | |
| Reception Switchboard | reception@dkbrands.co.uk | 01252 828000 |
Mon - Thurs 9am - 5pm Fri - 9am -3pm |
1-2 business days |
If you would like to write to us, you can do so at the following postal address. Please do not return items to us without contacting us first as we cannot be held responsible for items returned without approval and subsequent repairs and refunds or credits may therefore not be possible.
Cole & Mason UK
DKB Household UK LTD
Bridge House
Eelmoor Road
Farnborough
Hampshire
GU14 9XZ
UK