Free delivery on all orders over £35

Free delivery on all orders over £35
FREE SHIPPING on order above $99

Contact us

We're always delighted to hear from our customers, and we'd love you to get in touch. Please note, your enquiry may be already be answered on our Quick Answers page. Also see Online Ordering and Our Guarantees.

The Cole & Mason YouTube channel also has helpful instructional videos as well as recipe ideas an inspiration.  

Please note, if you are consumer based outside of the United Kingdom and wish to make an enquiry about a guarantee claim, after sales or buying our products, it is best to contact either the retailer from where you purchased the item or you can contact the Cole & Mason Brand Representative in the country of purchase as different countries offer different rights to consumers. You can find the contact information via our International Distributor page.  

If you are in the UK, then please use the below details to get through to the best team (we also have a handy Contact Us form at the bottom of this page).

For any enquiries relating to web orders placed on this site, including, order status, product availability, exchanges, cancellations, returns, damaged items:

Department Email Phone Opening Hours Email Response Time
UK Web Orders/Online ecommerce.orders@dkbrands.co.uk  01252 828092

Mon - Thurs 9am - 5pm

Fri - 9am -3pm

1-2 business days



For any enquiries relating to a guarantee claim, spare parts, product manuals, product support, materials, care instructions, ingredients etc: 

Department Email Phone Opening Hours Email Response Time
UK Guarantee/Aftersales cust.serv@dkbrands.co.uk 01252 828055 Mon - Fri 9am - 2pm Within 5 business days




For retailers with any enquiries relating to purchase orders, deliveries, product availability, returns, invoices, trading opportunities etc:

Department Email Phone Opening Hours Email Response Time
UK Sales Office sales.orders@dkbrands.co.uk  01252 828053

Mon - Thurs 9am - 5pm

Fri - 9am -3pm

1-2 business days



For new and prospective food-service businesses with enquiries relating to pricing, product availability, trading opportunities etc:

Department Email Phone Opening Hours Email Response Time
UK Foodservice cateringenquiries@dkbrands.co.uk  01252 828092

Mon - Thurs 9am - 5pm

Fri - 9am -3pm

1-2 business days



If you are unsure about which team to speak to, you can use the following details to get in touch with us via the main switchboard:

Department Email Phone Opening Hours Email Response Time
Reception Switchboard reception@dkbrands.co.uk  01252 828000

Mon - Thurs 9am - 5pm

Fri - 9am -3pm

1-2 business days



If you would like to write to us, you can do so at the following postal address. Please do not return items to us without contacting us first as we cannot be held responsible for items returned without approval and subsequent repairs and refunds or credits may therefore not be possible.

 

Cole & Mason UK

DKB Household UK LTD

Bridge House

Eelmoor Road

Farnborough

Hampshire

GU14 9XZ

UK

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