Contact Us
We're always delighted to hear from our customers, and we'd love for you to get in touch.
Please note, if you are consumer based outside of the United Kingdom and wish to make an enquiry about a guarantee claim, after sales or buying our products, it is best to contact either the retailer from where you purchased the item or you can contact the Cole & Mason rep in the country of purchase as different countries offer different rights to consumers. You can find the contact information on our International Distributor page.
If you are in the UK, then please use the below details to get through to the best team.
UK Online Web Orders
For any enquiries relating to website orders and recent purchases:
ecommerce.orders@dkbrands.co.uk
Mon - Thurs 9am - 4.30pm, Fridays - 9am -2.00pm
UK Guarantee/Aftersales
For any enquiries relating to a guarantee claim, spare parts, product manuals, product support, materials, care instructions, ingredients etc, please contact:
01252 828055
*PLEASE NOTE* The Customer Service Line is currently unavailable and as such, we are offering a call back service. Please call us and leave a voicemail message and we will call you back the next business day. Thank you for your patience and understanding.
Trade: Existing Customers & New Business
01252 828053
Mon - Thurs 9am - 5pm, Fri - 9am -3pm
Trade: New Business (Hotels, Restaurant, Catering)
cateringenquiries@dkbrands.co.uk
01252 828092
Mon - Thurs 9am - 5pm, Fri - 9am -3pm
If you would like to write to us, you can do so at the following postal address. Please do not return items to us without contacting us first as we cannot be held responsible for items returned without approval and subsequent repairs and refunds or credits may therefore not be possible.
Cole & Mason UK
DKB Household UK LTD
Bridge House
Eelmoor Road
Farnborough
Hampshire
GU14 7UE
United Kingdom