Contact us

The Cole & Mason YouTube channel also has helpful instructional videos as well as recipe ideas an inspiration.  

Please note, if you are consumer based outside of the United Kingdom and wish to make an enquiry about a guarantee claim, after sales or buying our products, it is best to contact either the retailer from where you purchased the item or you can contact the Cole & Mason Brand Representative in the country of purchase as different countries offer different rights to consumers. You can find the contact information via our International Distributor page.  

If you are in the UK, then please use the below details to get through to the best team (we also have a handy Contact Us form at the bottom of this page).

For any enquiries relating to web orders placed on this site, including, order status, product availability, exchanges, cancellations, returns, damaged items:

For any enquiries relating to a guarantee claim, spare parts, product manuals, product support, materials, care instructions, ingredients etc: 

For retailers with any enquiries relating to purchase orders, deliveries, product availability, returns, invoices, trading opportunities etc:

For new and prospective food-service businesses with enquiries relating to pricing, product availability, trading opportunities etc:

If you are unsure about which team to speak to, you can use the following details to get in touch with us via the main switchboard:

If you would like to write to us, you can do so at the following postal address. Please do not return items to us without contacting us first as we cannot be held responsible for items returned without approval and subsequent repairs and refunds or credits may therefore not be possible.

Cole & Mason UK

DKB Household UK LTD

Bridge House

Eelmoor Road

Farnborough

Hampshire

GU14 9XZ

UK