Contact us

We have planned operational maintenance & upgrades that are due to take place between Friday 28^th August and Thursday 3^rd September 2020.
During this period, we will not be able to pick, pack and despatch orders within our standard lead times.
Any orders placed between Thursday 27^th August and Wednesday 2^nd September 2020 will be subject to a delay.
Shipping will fully commence w/c Monday 7^th September 2020.
We thank you for your patience and apologize for any inconvenience caused.

 

Before you get in touch with us, you may wish to check our handy Quick Answers page as the answer may already be there. We have more information in other areas of our website about our online ordering and guarantees. The Cole & Mason YouTube channel also has helpful instructional videos as well as recipie ideas an inspiration.  

Please note, if you are consumer based outside of the United Kingdom and wish to make an enquiry about a guarantee claim, aftersales, buying our products etc, it is best to contact either the retailer from where you purchased the item. Or you can contact the Cole & Mason Brand Representative in the country of purchase. Different countries offer different rights to consumers. They will have more information relevant to your country, as designs, spare parts and availability vary by location. The process and criteria may vary from country to country by retailer. Unfortunately, we do not have control over these laws and policies. You can find the contact information via our International Distributor page.  

If you are in the UK, then please use the below details to get through to the best team (we also have a handy Contact Us form at the bottom of this page).

For any enquiries realating to web orders placed on this site; including, order status', product availability, exchanges, cancellations, returns, damaged items etc.

Department	Email	Phone	Opening Hours	Email Response Time
UK Web Orders/Online	ecommerce.orders@dkbrands.co.uk	01252 828092	Mon - Thurs 9am - 5pm & Fri 9am - 3pm	1-2 business days

For any enquiries relating to a guarantee claim, spare parts, product manuals, product support, materials, care instructions, ingredients etc. 

Department	Email	Phone	Opening Hours	Email Response Time
UK Guarantee/Aftersales	cust.serv@dkbrands.co.uk	01252 828055	Mon - Thurs 9am - 5pm & Fri 12pm - 3pm	Within 5 business days

For retailers with any enquiries relating to purchase orders, deliveries, product availability, returns, invoices, trading opportunities etc.

Department	Email	Phone	Opening Hours	Email Response Time
UK Sales Office	sales.orders@dkbrands.co.uk	01252 828053	Mon - Thurs 8am - 5pm & Fri 8am - 3pm	1-2 business days

For new and prospective Foodservice businesses with enquiries relating to pricing, product availability, trading opportunities etc, please use the details below to get in touch:

Department	Email	Phone	Opening Hours	Email Response Time
UK Foodservice	cateringenquiries@dkbrands.co.uk	01252 828092	Mon - Thurs 9am - 5pm & Fri 9am - 3pm	1-2 business days

If you are unsure about which team to speak to, you can use the following details to get in touch with us via the main switchboard. 

Department	Email	Phone	Opening Hours	Email Response Time
Reception Switchboard	reception@dkbrands.co.uk	01252 828000	Mon - Thurs 9am - 5pm & Fri 9am - 3pm	1-2 business days

If you would like to write to us, you can do so at the following postal address. Please do not return items to us without contacting us first. We cannot be held responsible for items returned without approval and subsequent repairs, refunds or credits may not be possible.

 

Cole & Mason UK

DKB Household UK LTD

Bridge House

Eelmoor Road

Farnborough

Hampshire

GU14 9XZ