FAQs

Have a question about your product, guarantee, or care advice? You’ll find our most frequently asked questions below. If you still need help, please contact us at contact.uk@dkhouseholdbrands.com.


Product Guarantee

Is my mill covered by a guarantee?
Yes – all Cole & Mason salt and pepper mills are covered by a manufacturer’s guarantee. This period can vary depending on the product. Please contact us if you're unsure of your guarantee period.

How long is the manufacturer’s guarantee?

  • Mills: 2 years for all parts outside of the lifetime mechanism guarantee

  • Non-mill products: 2 years on all parts

Are electronic mill battery units covered?
Yes – the battery compartment is covered for 2 years from the date of purchase. Please retain your proof of purchase.

What does the Cole & Mason Lifetime Guarantee cover?
Our Lifetime Guarantee covers:

  • The mechanism (which grinds the salt or pepper)

  • The mill stem (runs through the centre)

  • The guide bar (holds the stem in place)

How do I make a guarantee claim?
Please email our team to begin your claim:
📧 contact.uk@dkhouseholdbrands.com


Orders & Delivery

Where are Cole & Mason products made?
All product design and development takes place in England. Our products are manufactured in China by carefully selected partners who adhere to our high quality standards.

How can I place an order?
All orders must be placed via our website. We do not accept phone, email, or postal orders.

How long will my order take?
We aim to dispatch within 2 business days of your order. Most UK addresses can expect next-day delivery once dispatched. Remote areas may take longer.
Allow 3–5 business days total from your order confirmation.

Do you deliver internationally?
We only deliver to valid UK postcodes, including the Channel Islands, Isle of Man and BFPO addresses. We do not ship to the ROI, EU or other international destinations.


Product Use & Care

How do I change the grind setting?
Turn the knob:

  • Clockwise for a finer grind

  • Anticlockwise for a coarser grind
    Knobs are typically found on the top or base of your mill.
    🎥 Watch a demonstration on our YouTube channel.

Can the mechanism in my mill be replaced?
It may be possible, depending on the model. Please contact our customer services team before attempting to remove it.

Can I use salt in a pepper mill and vice versa?

  • Salt: Only use in mills with nylon or ceramic mechanisms

  • Pepper: Only use in mills with ceramic or carbon steel mechanisms
    Ceramic is the only mechanism suitable for both salt and pepper.

Can I put my mill in the dishwasher?
No. Mills are not dishwasher safe.

How should I clean my mill?
Use a damp, colourless cloth to wipe the surface and dry immediately.
Avoid:

  • Submerging in water

  • Wet cloths left on the mill

  • Cleaning products such as sprays or sanitisers

Why has my mill become rusty or mouldy?
Likely causes include water exposure or being stored in a damp location. Always dry your mill immediately and store in a dry place.

Why has the salt in my mill discoloured?
This may be due to moisture or residue. Do not consume discoloured salt and clean the mill following our care instructions.

Where are your salts and peppercorns sourced?

  • Salt: Belgium

  • Peppercorns: Vietnam

Can I replace the light in my electronic mill?
No – the built-in LED bulbs are not replaceable, but they have a long life expectancy.

What type of salt should I use in salt mills?
Use only coarse sea salt or rock salt. Do not use soft, flaked or moist salt.


Spices, Herbs & Accessories

What’s the best before date for spices?
Check the bottom of the box for the sell-by date. If missing, we recommend using within 2 years of purchase.

Can I use a brush or scouring pad on my pestle & mortar?
Yes – both are safe to use.

Are your granite pestle & mortars dishwasher safe?
No – wash by hand under running water using a brush or sponge.

Why is my pestle & mortar producing dust?
This is natural granite dust, especially before first use. Rinse thoroughly before using.

Why is my Epping oil & vinegar mister not spraying?

  • Ensure the black collar is tightly sealed

  • Check that the filter isn’t blocked

  • Pump 5–7 times before use for best spray results

Is the salad dressing shaker dishwasher safe?
Yes – it is safe for dishwasher cleaning.


Gifting

Will my order include a receipt?
No – we do not include receipts or pricing in parcels, making our products perfect for gifting.

Can I add a gift message?
Unfortunately, we do not currently offer a gift message service.

Do you offer gift wrapping?
No – we are unable to gift wrap orders. However, you may wish to explore our Gifts section for ready-boxed options.


Still Need Help?

📧 Please contact our Customer Services team at:
contact.uk@dkhouseholdbrands.com

We're here to help with all guarantee, aftersales, and product care queries.