Christmas Delivery & Returns
At Cole & Mason, we aim to make your shopping experience seamless and sustainable. Here’s everything you need to know about delivery, returns and more over the Christmas period.
Christmas Extended Returns Policy
All items purchased after Monday 1st December 2025 until Friday 26th December 2025 (inclusive) are eligible to be returned up to the Friday 9th January 2026. Please allow for postage timings to ensure that your product(s) is returned inside this date. Any sale or items which have had a price reduction of any sort must be returned within 14 days and sit outside this extended returns policy.
Items purchased prior and after these dates will be subject to our standard terms and conditions.
Christmas & New Year Order Dates 2025/2026
Office & Operations closed Wednesday 24th December 2025 to Monday 5th January 2025 (inclusive). During this time we will not be able to respond to any emails, telephone calls or voicemails.
The last order date for orders to be delivered pre-Christmas is Thursday 19th December 2025. Orders placed up to this date should be delivered by Wednesday 24th December 2025.
We will endeavour to ship any order placed after Thursday 19th December 2025, but we cannot guarantee any delivery dates, and these orders may end up being shipped in the New Year.
Therefore, any orders placed Friday 20th December 2025 to Sunday 4th January 2026 (inclusive) are likely to be processed & shipped from Monday 5th January 2026, due to stocktaking.
📧 For any queries please Contact Us
